Finding a great business phone system provider is difficult, especially with the overwhelming amount of options available. How do know if you selected the right phone system, and more importantly, the right provider?
In the spirit of the holidays, we’re outlining the top five qualities that all good providers should have and why you and your office should be thankful when you find this combination!
1. Confident and knowledgeable about the products they sell.
Many business communications companies leave it entirely to the consumer to research, compare and learn the ins-and-outs. Choose a provider that loves what they do and is passionate about what they’re selling. You should partner with experts who are willing and able to guide your decisions.
2. Offers reliable support.
What’s the use of investing in a new phone system if installation and training is sub-par? This commonly happens when providers are headquartered across the country or overseas. System installation, training, maintenance and repair should be a breeze. Choose a provider that is geographically close and makes IT support top priority – or one what has stellar support, including video conversations.
3. Provides knowledge and expertise.
These days, a company’s communication strategy is anything but simple. The phone system is often tied to the internet service and ultimately to the cloud. A good provider understands the complex mechanics of the latest advancements in information technology, and can help guide you to the right solution for today and the future.
4. Understands local challenges and circumstances facing your business.
We recommend partnering with a local or regional company to manage your communication needs. They will know what you’re up against, including any unique access or service limitations, and can integrate that knowledge into your technology recommendations.
5. Invested in your company’s success.
Choose a provider that does more than drop a phone system in your lap and collect their money. A good provider wants to see your company grow, evolve and come out on top. A great provider partner will help you get there with proactive advice and support.
At BCS Voice and Data Solutions, we’re thankful for our clients and we make sure to provide top tier services. If you are looking for a reliable partner you can be thankful for, contact us today.