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What To Be Thankful For in Your  Business Phone Provider 

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Finding a great business phone system provider is difficult, especially with the overwhelming amount of options available. How do know if you selected the right phone system, and more importantly, the right provider?

In the spirit of the holidays, we’re outlining the top five qualities that all good providers should have and why you and your office should be thankful when you find this combination!

1. Confident and knowledgeable about the products they sell.

Many business communications companies leave it entirely to the consumer to research, compare and learn the ins-and-outs. Choose a provider that loves what they do and is passionate about what they’re selling. You should partner with experts who are willing and able to guide your decisions.

2. Offers reliable support.

What’s the use of investing in a new phone system if installation and training is sub-par? This commonly happens when providers are headquartered across the country or overseas. System installation, training, maintenance and repair should be a breeze. Choose a provider that is geographically close and makes IT support top priority – or one what has stellar support, including video conversations.

3. Provides knowledge and expertise.

These days, a company’s communication strategy is anything but simple. The phone system is often tied to the internet service and ultimately to the cloud. A good provider understands the complex mechanics of the latest advancements in information technology, and can help guide you to the right solution for today and the future.

4. Understands local challenges and circumstances facing your business.

We recommend partnering with a local or regional company to manage your communication needs. They will know what you’re up against, including any unique access or service limitations, and can integrate that knowledge into your technology recommendations.

5. Invested in your company’s success.

Choose a provider that does more than drop a phone system in your lap and collect their money. A good provider wants to see your company grow, evolve and come out on top. A great provider partner will help you get there with proactive advice and support.

At BCS Voice and Data Solutions, we’re thankful for our clients and we make sure to provide top tier services. If you are looking for a reliable partner you can be thankful for, contact us today.

The Beauty of IT Outsourcing: We’re the IT Department That Never Takes a Vacation.

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Summer is almost here and as the weather heats up, you and your team are sure to start dreaming of days spent relaxing on sandy beaches and maybe even putting in requests for time off to make those dreams realities. But before you pack the sunscreen and arm your email with an out-of-office message, remember that business doesn’t slow down for summertime–and neither do IT demands. Could IT outsourcing be right for you?

Trusting BCS to be your offsite IT department can give you the peace of mind that comes with knowing that all is taken care of, no matter where you or your staff happen to be. Our Basic Managed Services Plan provides small businesses with the kind of flexibility and constant vigilance required to stay on top of the competition these days. You can’t afford downtime and we want to make absolutely certain you never have to face it.

Along with server maintenance and backup monitoring, the Basic Managed Services Plan includes:

  • Priority Queuing to ensure that the server handles the most important tasks first and doesn’t get overloaded with commands.
  • 24/7 Help Desk Support to give you professional and clear technical assistance whenever you need it.
  • Network Hardware Maintenance so you can avoid downtime and never skip a beat in reaching your business goals.
  • Anti-Virus Updates installed in a timely manner so you can focus on your company’s mission instead of worrying about network security.
  • Security Audits of each component of your IT infrastructure.
  • Onsite Labor that includes installation of new hardware, repair of existing hardware and friendly, knowledgeable BCS staff members to answer any questions you might have.

For 27 years, BCS Voice and Data Solutions has been a trusted IT outsourcing authority in Hampton Roads and beyond, so you can rest assured that we will guide you in the right direction.

One of the best things about using BCS for your IT outsourcing or support is the freedom we give you to choose exactly what services you need from us…nothing more and nothing less. Deciding whether to fully outsource your IT department, utilize partial support for some tasks, or to create a fully in-house department is a complex question for many companies. Schedule a free IT consultation with BCS and let us help you think through your needs and options.

Images courtesy of freedigitalphotos.net