Category : VoIP

What if you had the ability to expand your office beyond one location without having to rent or buy a new space?  If you already have remote workers, this is an easy task. They can meet with existing and potential clients in areas that are too far for someone from the main office to travel to. But without a physical location, can you really call it a branch of your office? With cloud-based phone systems,…

Mitel helps service providers streamline cloud communications and lower TCO with MiCloud New features expand on Mitel's ‘speed-to-market' advantages. Mitel has added new features to its MiCloud portfolio aimed at helping service providers quickly deliver cloud communications to their customers. Additionally, the latest release of the MiCloud solution contains a number of enhancements to help service providers lower total cost of ownership (TCO) even further. This coincides with news from Synergy Research Group that Mitel…

Benefits of a Cloud CRM Cloud computing has changed many aspects of business.  Some studies indicate that cloud platforms will dominate IT spending by next year, and half of all businesses will be using cloud-based software by 2017. Customer relationship management (CRM) software is frequently the first platform businesses move to the cloud.  Like traditional CRM software, these platforms track sales interactions and identify patterns.  Using a cloud-based platform has some particular advantages. 1) Cost…

If you're considering switching your office phone system to VoIP (Voice over Internet Protocol), you need to be sure your network is ready for the traffic.  Voice packets, unlike data packets, are large and require high quality connections.  When you introduce voice packets to an existing network, bandwidth can suffer.  Lost data packets can cause glitches in programs, but lost voice packets mean interrupted (or poor sound quality) conversations. Obviously, poor call quality is unacceptable…

Selecting the right business telephone system for your company can be a daunting task.  Over the years we've helped thousands of clients work through the process and have found there are some consistent questions and functions that need to be addressed, no matter what size the business. As a result of our experience and expertise, we developed a Guide to Choosing a Business Telephone System, available in PDF format.  Click here to download a copy…

Voice Over IP Telephony, or VoIP, is the modern standard for business phone systems. It has replaced premises based private branch exchange (PBX) as a way for companies to  to operate their phone systems over broadband connections and save money on expensive landlines. While VoIP is a bit of a catch-all term, companies utilize it in two main different ways. IP-PBX Phone Systems The equipment for IP-PBX is located on the office premises like traditional…

What are your business's communications challenges? Outdated phone units that don't offer new features?  Unpredictable monthly costs?  Unwieldy cabling and cluttered wiring? Limited and unreliable teleconference capability? Every company is different, and that's why BCS tailors our services and recommendations to each company's unique needs. For those with outdated phone systems.... As an exclusive Mitel partner, BCS can outfit your company with new business phones that allow for seamless communication. You can go with traditional…

Calling all retail managers! With Christmas less than a week away, we're sure that you are experiencing more than your fair share of stress and long hours, but we have some advice that may change the way you do business in-store (and hopefully take some stress out of the equation in 2014). How do you handle in-store communication? Expensive cellphones? Hardwired cordless phones?  Consider transitioning to one of the business phone systems in Mitel's IP-Digital…

You may turn back the clocks this weekend, but that doesn't mean you should turn back the clock on your approach to business communications. Technology in this industry is always changing, and falling behind could mean the difference between efficient productivity and lagging progress. VoIP and virtualized IP environments, for instance, have been adopted in recent years by the higher education, hospitality and healthcare fields. All three industries utilize IP communications to simplify once cumbersome…

Stephen Pritchard of ITPRO believes that the consumer cloud is experiencing a crisis of confidence and that this has implications for businesses who elect to use certain cloud storage services. In reference to the Google downtime earlier this week and other recent consumer cloud shutdowns (Amazon/Netflix and Microsoft in particular), Pritchard says, "Companies are increasingly allowing, or even relying on, the use of services such as Google Drive, or Microsoft's Office365....If businesses use these services to…

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