Category : Business Phone Systems

We’ve all been there. It’s 8am and three out of six participants have joined the call. Carl is unable to get through on the line, no one can hear Jennifer, and the office coffee maker is broken. Ok, that last part has nothing to do with the conference call but it definitely makes the whole situation more of a challenge. (more…)

The busy holiday season is almost over, and often no matter how hard employees try to get things done in advance, the weeks afterwards always seem to become a big game of catch-up. It may be a long list of unfinished tasks, or it may be getting in contact with clients or customers only to find heaps of important messages missed due to an unreliable voicemail inbox or forwarding system. We still have a few…

Your business may thrive more having all of your employees in-office, but what happens on days the weather takes a turn? Winter temperatures are here, which means the possibility of snow days is increasing quickly. Is your office equipped to access the information you need from home? Even if you don’t plan on having remote workers, making sure your office is ready for a work-from-home day will set you up for success. What does this…

What’s the spookiest part of fall? It’s not always Halloween, horror movies or haunted houses. For the business owner or sales manager, losing clients or potential clients from communication issues can be the most frightening. But, how does it happen? Here are some common problems that can scare clients away: Never reaching the right person. If your phone system is too complicated and your employees can’t be reached quickly, or the call is dropped t…

What if you had the ability to expand your office beyond one location without having to rent or buy a new space?  If you already have remote workers, this is an easy task. They can meet with existing and potential clients in areas that are too far for someone from the main office to travel to. But without a physical location, can you really call it a branch of your office? With cloud-based phone systems,…

Almost every parent has a back-to-school checklist for their child: annual physical, new clothes, school supplies, etc. But what about the school? Many schools, both public and private, have been operating for a long time. This means that throughout the years, they have had their own checklist to run through to make sure every part of the building is running smoothly when students return – including technology. For schools, the most important system is the…

Have you ever had that employee that just can’t bring themselves to make phone calls? With the way most businesses run, phone calls, emails and video conferencing are taking the place of in-person meetings between clients and other employees. This means that the employee avoiding phone calls may not be communicating with clients and coworkers much at all! We’ve written before about the importance of telephone etiquette, which is often the first step in encouraging…

Conference rooms still serve the same purposes they have always served: a huddle room for the exchange of ideas and updates between employees, and a quiet place to communicate with clients. However, with more people working remotely, more companies expanding internationally and more businesses using digital platforms for their businesses, the modern conference room requires technology updates that bring us far, far away from conference rooms of the past. So, what does a modern conference…

Spring has finally arrived, which means warm-weather events are starting to pop up everywhere. It’s the season for home and garden shows, baseball and soccer games, concerts, and festivals. These events are fun for attendees, but stressful for organizers and employees, especially when trying to stay in contact with one another. We’ve written about the importance of staying connected via office phone systems before, but how do you maintain that same level of communication at…

In our last blog post, we talked about the benefits of buying a used telephone system rather than one that is brand new. At BCS, we sell and stand behind both used and new phone systems, but acknowledge that different clients have different needs. While used business phone systems typically cost less, are more readily available, and act as a good starting points for many businesses, they also have their drawbacks. Cons Possible shorter lifespan. While all the used systems…