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Call Center Solutions

Call center operator at workBCS has designed and installed a number of contact center solutions, each designed to meet the needs of the company and customer support personnel.  A full-featured solution will use techniques such as advanced call routing to direct inbound callers to a group of agents trained to handle the calls.  Our systems can handle complex monitoring, reporting and alert needs.

Enjoy increased customer satisfaction, resource optimization, and improved interaction.  Contact us today to learn more about the options available for your business.

Typical contact center phone system solution features include:

  • Skills-based routing
  • Priority queuing
  • Multiple group agent log-in
  • Intelligent announcements
  • IVR voice assistant
  • Call recording/logging
  • Customizable reports