Mobile Business Solutions

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Not all business is done in the office. For companies with sales people, trainers, or repair personnel, on-the-road mobile phone connectivity is vital.  For companies that need mobile connectivity, Mitel Mobile Solutions offers many advantages over regular consumer cell phone plans.  Regular consumer cell phone plans have caps on data, charge extra for the use of a mobile hotspot, and mean yet another separate bill to deal with.

Mitel Mobile can support businesses of all sizes and any industry.  They offer the latest and most popular Android and Blackberry phones, such as the Samsung Galaxy models, as well as USB and wireless mobile hotspot–all for a price much smaller than other major cell phone carriers.  Plus! Mitel offers unlimited talk, text, data and hotspot use on all plans with no overage charges or data throttling.

If you’re looking for mobile phones to unify your office and wireless communications, we have the devices and rate plans that will work for your business.  For more information on how BCS can help your business communicate, call us at 757-497-3100.

BCS is a proud Mitel Exclusive Business Partner.

Telephone Etiquette Tips

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Good telephone etiquette should be common sense, but with so many options available for communication–email, text messages, the ubiquity of cell phone usage, etc.–the landscape of business communications has changed.   Here are some interesting statistics to keep in mind when planning how your business handles inbound calls:

  • While people are used to automated phone systems, it doesn’t mean they like them.  A recent study by a branch of the Pew Charitable Trust found that 94% of Americans find recorded voice greetings to be “very frustrating.”

Another recent study commissioned by The Telephone Doctor (a sales training company) found the following:

  • 85% of consumers indicated that telephone courtesy makes a difference when choosing which company they will patronize.
  • 65% prefer doing business with companies who have real people answering calls versus those that use an automated attendant.
  • 65% stated they are frustrated when placed on hold immediately after calling a company.

Of course it’s not always possible to avoid the use of an automated attendant, and putting callers on hold is sometimes unavoidable, but it’s best to minimize those occurrences. To ease the annoyance of the person being placed on hold, it’s important to always ask their permission first and wait for their acknowledgement.  Depending on the company, it may be best to implement a practice of returning calls promptly rather than leaving customers on hold.  This only works though if the customer service rep/tech/or sales person follows through with a call back that same day.

However your company handles inbound calls, BCS has the business phone system technology to streamline your process.  If you have questions about how your phones can work better for you, call us at 757-497-3100.