Work 3.0

A report recently published by Mitel Solutions asserts that, “We are on the tipping point of a workplace revolution that will signal a model for a dynamic, adaptive and smarter business that is focused around the human cloud workforce.”

Flexibility. Virtualization. Bring Your Own Device. These are all things that characterize a new era of business technology that Mitel and the tech-world call “Work 3.0.” It has the potential to provide businesses with more skilled talent, happier employees, and in turn, huge gains in productivity.

But what is this transition to Work 3.0 all about, and what does it mean for small business?

While it’s no secret that business technology and culture has become increasingly reliant on virtual communication thanks to rapid technological innovation, many companies who felt the sting of the recent recession found the cost-saving merit of making a complete switch to virtual voice and data technology through use of cloud computing and unified communications (UC).

With UC, companies can provide their employees the ability to work from anywhere, be it their home office, the coffee shop down the street, or on a plane.

Working remotely is admittedly not a new concept, but UC’s emphasis on mobile capability transcends anything we’ve seen prior. It allows workers to make their job a seamless part of their “on-the-go” lifestyle. Imagine doing your entire job from a smartphone. Unified communications technology makes this possible.

It also makes expansive physical office spaces a little less relevant. In fact, there are quite a few companies who have harnessed the power of UC and gotten rid of their offices altogether in favor of virtual communication between employees.

Since these voice and data innovations have made collaboration and communication as easy as a click of a mouse, companies have access to a larger talent pool that isn’t constrained by location or ability to commute. This means that businesses can hire people on other coasts and in other countries who are truly best-suited for open positions, with a lot less overhead.

The essence of Work 3.0 is facilitating a work environment that interacts seamlessly with the lives of employees. They choose (in part, at least) when they want to work, where they want to work, and how they want to work. It used to be that one’s office was the only place to find the technology needed to get work done. Now, with the ubiquity of smartphones, tablets, advanced laptops and cloud computing, people are just as capable of getting work done at home as they are at the office, if not more so. For a growing number of companies, small and large alike, the days of the 9 to 5 workday are coming to an end.

Your business can harness the power of Work 3.0 without getting rid of your office space or regular business hours. As a Mitel partner, BCS Voice and Data Solutions leads the way for advanced voice and data technology in Hampton Roads. Among other things, we provide desktop and mobile integrated phone systems, wireless networking solutions, and high level teleconferencing equipment that can help your company stay on the cutting edge of innovative communication and increase overall productivity and ROI. Call us at 757-497-3100. We can help.

Source: Mitel 3.0 Whitepaper

VoIP Helps Hotels Provide Better Customer Service for Guests

Due to the popularity of mobile phones, many hotel managers may be concerned over the plummeting hotel telephone service revenue.

The best way to compensate for this loss in revenue is to take advantage of Voice-Over-IP Telephony (VoIP). It puts phones on the bottom line, and offers guests a lower cost than they can get from their own mobile phone operator.

As technology has developed, charging for long distance calls has become an old business model and the prices are now considered excessive. VoIP allows hotels to provide guests with a phone service for free. It provides better customer service and happier guests at a very low cost for the hotels.

One hotel chain has taken it a few steps further. Hotel 1000 in Seattle used a unified communication system and a series of VoIP applications to create a superior hotel experience.

The converged network provides a single infrastructure for data, voice, video and security communication. Among the unique applications is a video valet system, an automated system that gathers room ambience preferences and sets them prior to the guests entering their rooms, and a hotel entry application that sends video of a visitor to the hotel guest’s phone.

Anything IP-addressable can be put on the system–from security cameras to intelligent thermostats and minibar applications to phone management systems.

As an integral part of any business infrastructure, IP telephone systems can maximize the flexibility and functionality of your business communications. If you’re interested in learning more about what VoIP can do for your business, give BCS Voice & Data a call today at 757-497-3100.

Source: eweek.com